Indraprastha Apollo Hospital

Indraprastha Apollo Hospital holds three independently verified accreditations. JCI (Joint Commission International) accreditation can be confirmed via the accredited-organisations directory at jointcommissioninternational.org. NABH (National Accreditation Board for Hospitals & Healthcare Providers) accreditation is searchable at nabh.co/accredited-hospitals.aspx. NABL (National Accreditation Board for Laboratories) accreditation, which covers the hospital's clinical laboratory division, is verifiable at nabl-india.org. All three were confirmed against primary sources on 2024-01-30. Each accreditation is time-limited and subject to periodic re-survey, so patients are encouraged to check current status on those platforms before travel. Holding all three simultaneously is relatively uncommon among South Asian hospitals.

The National Medical Commission (NMC), established under the National Medical Commission Act 2019, maintains the Indian Medical Register, a searchable public database of all registered medical practitioners in India, accessible at nmc.org.in. Patients should request their surgeon's full name and NMC registration number from the international patient services department before booking, then verify the registration independently. The Delhi Medical Council also maintains a state-level register. If a surgeon holds additional international qualifications or fellowships, these can be verified with the issuing institution but fall outside the scope of the NMC register.

MCh (Magister Chirurgiae) and DM (Doctorate of Medicine) are Indian super-specialty qualifications requiring a further three years of training after an MS or MD degree, respectively. An MCh in cardiac surgery, for example, indicates specific post-MD training in cardiothoracic procedures. These qualifications are conferred by recognised Indian universities or through the National Board of Examinations (NBE), and can be verified via natboard.edu.in for NBE-awarded DNB or post-doctoral qualifications. Patients considering cardiac surgery or complex orthopaedic procedures at Apollo should ask for the surgeon's postgraduate qualification details and the institution that awarded the degree.

Anaesthetists at a JCI-accredited facility of Apollo's scale hold at minimum an MD (Anaesthesiology) from a recognised Indian medical college, and many hold additional sub-specialty training in cardiac, neuro, or paediatric anaesthesia. Their NMC registration can be confirmed at nmc.org.in. For complex procedures such as coronary artery bypass grafting, a consultant cardiac anaesthetist with specific experience in cardiopulmonary bypass management is typically assigned. Patients may request the name and credentials of the anaesthetist who will be present during their procedure.

As a 710-bed quaternary care hospital with dedicated cardiac care, neurology, and intensive care units, Indraprastha Apollo is equipped to manage the full spectrum of post-operative complications in-house. The hospital operates a 24-hour emergency department and maintains ICU beds capable of supporting ventilated patients, cardiac monitoring, and haemodynamic support. Escalation from a post-surgical ward to the ICU follows documented clinical criteria. Inter-facility transfer to another hospital is rare given the range of services available on-site, but the hospital maintains documented pathways for extremely rare scenarios requiring specialist intervention not available within the facility.

Indraprastha Apollo Hospital offers remote case review through its international patient services department, enabling prospective patients to submit existing medical records, scan reports, and pathology results for review by a specialist team before travelling. This process allows the clinical team to confirm the proposed treatment plan, assess suitability for the intended procedure, and provide an indicative cost estimate. Patients with complex conditions are encouraged to use this service prior to committing to travel, as it may identify additional pre-operative investigations required on arrival. The remote review is a standard part of the international patient intake process and does not constitute a formal second-opinion service with guaranteed turnaround times.

Indraprastha Apollo Hospital does not publish procedure prices publicly. Itemised written estimates are provided by the international patient services department on request, and these typically separate surgeon fees, anaesthetist fees, operating theatre charges, inpatient bed charges, pharmacy costs, and the cost of implants or consumables where applicable. For orthopaedic procedures such as knee replacement, the cost of the implant is a significant variable, as different implant systems carry different price points. Patients should request that the written estimate includes consumables and implants, and ask specifically what additional costs may arise if the clinical picture changes during or after surgery.

Apollo's international patient services department collects a deposit at the time of booking to secure a surgical date. The quantum of the deposit and the applicable refund terms vary by procedure and are communicated in writing during the booking process. Patients should request a written statement of the cancellation and refund policy before paying any deposit. If surgery is cancelled on the day because a pre-operative assessment finds an undisclosed contraindication, the patient's coordinator should document the clinical reason and clarify the financial position promptly. Day-of-cancellation refund terms should be confirmed explicitly before travel.

Apollo's international patient services department operates a care coordinator system in which a named coordinator manages the patient's journey from initial inquiry through to post-discharge follow-up. Video consultations with the treating physician can be arranged through the hospital's telemedicine platform for post-operative assessments, review of investigation results, and medication adjustments. The hospital does not maintain a formal network of partner clinics in overseas countries, so patients should identify a local physician in their home country to provide in-person follow-up and share the discharge summary accordingly. The international department's contact details remain available to the patient for queries after discharge.

The international patient services department at Indraprastha Apollo operates primarily in English, reflecting the hospital's position as one of India's largest inbound medical travel facilities. Interpretation in Arabic, Russian, and several other languages is available through a combination of in-house multilingual staff and contracted interpreters. Patients requiring interpretation in a less commonly requested language should advise the international patient services department several weeks in advance of travel so that arrangements can be confirmed. Clinical consultations are conducted in English with the interpreter present when required; all clinical documentation is generated in English.